Privacy Policy

Last Updated: October 23, 2025

Welcome to Rainy Plumbers ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application, website, and related services (collectively, the "Platform").

By accessing or using Rainy Plumbers, you consent to the practices described in this Privacy Policy.

1. Summary: How Rainy Plumbers Uses Your Data

Type of Data	Purpose of Collection	Shared With Third Parties
Name, Phone, Email	Account creation, communication, order management	No
Location Data	Assigning nearby leads and managing delivery	Yes (logistics partners)
Payment Details	Processing orders and payments	Yes (secure payment gateway)
Usage & Device Data	App improvement, analytics, crash reports	Yes (analytics providers)

We do not sell your data. You can delete your account or personal data at any time by contacting info@rainyfilters.com

2. Information We Collect

a. Personal Information

• Full Name
• Mobile Number
• Email Address
• Business Name or Company Name (if applicable)
• Address and Service Location
• Government-issued ID (if required)

b. Transactional Data

• Orders, delivery addresses, payment info

c. Lead and Service Data

• Installation lead details, job status, completion reports

d. Device and Usage Data

• Device type, OS, app version
• IP address, access time, crash logs, GPS location (with permission)

3. Consent for Data Collection

By using the Platform, you consent to collection, storage, processing, and limited sharing.

4. How We Use Your Information

• Account registration
• Processing orders & deliveries
• Assigning leads
• Communicating updates/offers
• Analyzing usage trends
• Preventing fraud, legal compliance

5. Data Sharing & Disclosure

We do not sell or rent your data. Shared only with customers, delivery partners, authorized providers, or legal requirements.

6. Data Security

• SSL encryption
• Restricted access
• Regular audits and backups

7. Data Retention

Data kept as long as account active or needed legally, then deleted securely.

8. Account Deletion

Delete via app or email info@rainyfilters.com, permanently removed in 7 working days.

9. App Permissions

Location, Camera & Storage, Phone Access – only for operational use.

10. Analytics

Anonymized usage/performance data.

11. Your Rights

Access/update personal data, withdraw consent, request deletion, lodge complaints.

12. Third-Party Links

Review privacy policies of linked services.

13. Children's Privacy

App intended for 18+, minors' data deleted immediately.

14. Global Users (GDPR)

Data may be processed in India; GDPR compliance followed.

15. Changes to Policy

Updates posted on Platform; continued use = acceptance.

16. Grievance Officer

Name: Sonal Pinto

Email: info@rainyfilters.com

Address: Farmland Rainwater Harvesting Systems,
Karnataka, India

Working Hours: Mon-Sat, 10AM-6pm(IST)

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